Terms of service

1.Acceptance of terms

By accessing or using the Qurobix website (qurobix.com) or engaging our services, you agree to be bound by these terms of service ("Terms"). If you do not agree to these Terms, please do not use our services. We may update these Terms from time to time and will post the new version here with a new "Last updated" date. Changes do not affect a statement of work already signed unless both parties agree in writing.

2.Description of services

Qurobix provides software services, including business software such as ERP, CRM, HRMS, billing, POS and inventory systems; product engineering (websites, web, mobile, desktop and SaaS products); AI agents and automation; and digital marketing and paid campaigns. The specific scope, deliverables, timelines and pricing for any engagement are defined in a separate statement of work ("SOW") or project proposal agreed by both parties.

3.Client responsibilities

To enable us to deliver our services, you agree to:

• Provide accurate, complete and up-to-date information as reasonably requested.
• Respond to requests for feedback, approvals or content within agreed timeframes.
• Ensure you have the necessary rights to any materials, assets or third-party content you provide to us.
• Designate a primary point of contact with authority to make decisions on your behalf.
• Maintain the confidentiality of any account credentials we provide.

Delays caused by your failure to meet these responsibilities may result in revised timelines and additional costs, for which we will not be liable.

4.Payment terms

Unless otherwise specified in the SOW:

• A deposit of 50% of the total project fee is due upon signing the SOW.
• The remaining balance is due upon project completion and before final delivery.
• Invoices are payable within 14 days of issue.
• Late payments accrue interest at 1.5% per month (18% per annum).
• We reserve the right to suspend work on any project where payment is overdue by more than 14 days.
• All fees are exclusive of applicable taxes, such as GST, which are the client's responsibility.

5.Intellectual property

5.1 Client-owned materials

Any content, data, trademarks or other intellectual property you provide to us remains your property.

5.2 Deliverables

Upon receipt of full payment, you own the intellectual property rights in the custom deliverables created for you under each SOW, such as source code, designs, prompts and documentation. Open-source libraries and third-party services keep their own licences.

5.3 Our pre-existing tools

We keep ownership of tools and know-how we had before your project. Where any of it is included in your deliverables, you receive a perpetual, royalty-free, transferable licence to use, change and maintain it as part of your project, including with another supplier.

5.4 Portfolio rights

With your written approval, we may name you as a client and show relevant work in our portfolio and marketing materials. Without it, we describe the work only in general terms, without your name, figures about your business or confidential information.

6.Confidentiality

Both parties agree to keep confidential any non-public information disclosed by the other party in connection with the services ("Confidential Information"). This obligation does not apply to information that is publicly known, independently developed or required to be disclosed by law. Confidentiality obligations survive termination of the engagement for a period of 3 years. On request, we will also sign a separate non-disclosure agreement before you share sensitive information.

7.Warranties and disclaimers

We warrant that our services will be performed in a professional and workmanlike manner consistent with industry standards. We will use commercially reasonable efforts to deliver on agreed timelines; however, delivery dates are estimates and are not guaranteed.

Where a deliverable uses AI models, their output can be incomplete or inaccurate. We design such features so that a person can review the output before it is acted on, and you remain responsible for how you use it.

To the maximum extent permitted by law, we disclaim all other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that our services will be error-free or uninterrupted.

8.Limitation of liability

To the maximum extent permitted by applicable law, our total aggregate liability to you for any claims arising out of or relating to these Terms or our services shall not exceed the total fees paid by you to us in the 12 months preceding the claim.

We shall not be liable for any indirect, incidental, special, consequential or punitive damages, including loss of profits, data or business opportunities, even if we have been advised of the possibility of such damages.

9.Termination

Either party may end a project engagement with 30 days' written notice. The termination date is the end of that notice period. If you end it, you pay for work completed up to the termination date plus a cancellation fee of 20% of the remaining contract value (the value of the work not completed by that date). If we end it for any reason other than your breach, you pay only for work completed, and we hand over everything delivered so far. Our refund policy follows the same rules.

We may terminate immediately if you breach a material term of these Terms or any SOW and fail to cure such breach within 10 days of written notice.

10.Governing law and disputes

These Terms are governed by the laws of India. Any dispute arising out of or relating to these Terms or our services shall be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996. The seat of arbitration shall be Faridabad, Haryana, and the proceedings shall be conducted in English. Subject to this, the courts at Faridabad, Haryana shall have exclusive jurisdiction, and either party may seek interim relief from a court to prevent irreparable harm.

11.General provisions

• Entire agreement: these Terms, together with any applicable SOW, constitute the entire agreement between the parties.
• Severability: if any provision is found unenforceable, the remaining provisions continue in full force.
• No waiver: failure to enforce any right does not constitute a waiver of that right.
• Assignment: you may not assign your rights without our prior written consent. We may assign our rights to a successor in connection with a merger or acquisition.
• Force majeure: neither party is liable for failure to perform due to causes beyond their reasonable control.

12.Contact

Questions about these Terms should be directed to:

Qurobix
4241, 1st Floor, Sector 49, Faridabad, Haryana 121001, India
Email: hello@qurobix.com
Phone: +91 88515 41081