Refund policy

1.Overview

Our work is bespoke and requires significant upfront resource allocation, so this refund policy reflects the nature of professional services engagements. Please read it carefully before engaging our services. If you have questions, contact hello@qurobix.com.

2.Deposits

All projects require a deposit when the statement of work is signed. The deposit is non-refundable once design or engineering work under that statement of work has started, except as set out in sections 2.1 and 4.

2.1 Cancellation within 48 hours

If you cancel your project within 48 hours of paying the deposit and before any substantive work has commenced, you are entitled to a full refund of the deposit, minus any payment processing fees charged by our payment provider.

3.Project cancellation

If you choose to cancel an active project:

• Work completed to date: you pay for all work completed up to the termination date, which is 30 days after your written notice as set out in our terms of service, in line with your statement of work or the milestones completed.
• Cancellation fee: a fee of 20% of the remaining contract value (the value of the work not completed by the termination date) applies to cover resource reallocation and opportunity cost.
• Deliverables: upon payment of all outstanding amounts, you will receive all completed deliverables up to the termination date.

We will provide a detailed invoice itemising work completed within 5 working days of receiving your cancellation notice.

4.Refund eligibility

Refunds, partial or full, may be considered in the following circumstances:

• Material failure to deliver: if we fail to deliver agreed deliverables as specified in the statement of work within a reasonable timeframe (accounting for client-caused delays), you may request a partial refund proportional to the undelivered work.
• Significant quality deficiency: if delivered work contains material defects that cannot be resolved after two reasonable revision cycles, a partial refund may be considered at our discretion.
• Mutual agreement: we may agree to a refund arrangement outside these standard terms at our sole discretion.

The following are not grounds for a refund:

• A change of business direction, strategy or priorities on your part.
• Dissatisfaction with the creative or strategic direction after it has been approved.
• Delays caused by your failure to provide timely feedback, content or approvals.
• Scope creep resulting from requests beyond the agreed SOW.

5.How to request a refund

To request a refund, send a written request to hello@qurobix.com with the following information:

1. Your full name and company name.
2. The project name and invoice number or numbers.
3. A detailed description of the reason for the refund request.
4. Any supporting documentation, such as screenshots or correspondence.

We will acknowledge your request within 2 working days and aim to provide a decision within 10 working days. Approved refunds are processed to the original payment method within 5-10 working days.

6.Subscription and retainer services

For ongoing retainer or subscription-based engagements:

• You may cancel your retainer with 30 days' written notice.
• Fees paid for the current billing period are non-refundable once work for that period has commenced.
• Unused retainer hours do not roll over to subsequent months unless explicitly agreed in your contract.
• If we fail to deliver agreed monthly deliverables, pro-rated credits may be applied to your next invoice.

7.SaaS and software licences

If your engagement includes third-party software licences, SaaS tool subscriptions or cloud service costs procured on your behalf:

• These costs are non-refundable, as they are subject to the refund policies of the respective vendors.
• We will clearly identify such costs in our invoices and will not mark them up beyond reasonable procurement fees.

8.Disputes

If you believe we have not honoured this policy, contact us at hello@qurobix.com. We will work in good faith to resolve any dispute. If a resolution cannot be reached, disputes are subject to the dispute resolution provisions in our terms of service.

9.Changes to this policy

We may update this policy from time to time. Changes apply to engagements that start after the new "Last updated" date. A signed statement of work keeps the policy that was in force when it was signed.

10.Contact

For any billing or refund enquiries, contact:

Qurobix
4241, 1st Floor, Sector 49, Faridabad, Haryana 121001, India
Email: hello@qurobix.com
Phone: +91 88515 41081